Frequently asked questions

ZMS is the smart and easy way
to communicate everyday.

Here's everything you need to know!

Getting Started

What is a ZMS?

ZMS is the next generation mobile messaging. It's a smart multimedia message that uses the benefits of geo-location and time. You can send and receive ZMS from your smartphone

Why use ZMS?

ZMS is the smart and easy way to communicate everyday, at the right time in the right place. It is smarter than SMS and much cheaper than MMS.

ZMS is:

• Smart: You can schedule messages at a defined time and place and surprise, inform and communicate with others.
• Easy: It works with your existing contacts and address book
• Interactive: You can enjoy real-time and rich conversation with more than one friend and discover new things on the go
• Fast: All you need to get started is to download the app and enter your mobile number.
• Free: It's free to download and free to use, as it uses your mobile Internet subscription.

How to send a ZMS?

From the Map tab:

Choose a location, stay pushed 2 seconds on the screen to drop a balloon on this location.
Select "Drop a ZMS here",type or insert the content you'd like to add and choose the contact you'd like to send it to. You can also add a specific time to your message by clicking on the "Z" icon on the left of the writing tab, choosing "Timed message". Click "Share".

From your contact list:

Choose a contact you'd like to send the ZMS to, select "Send a ZMS", type or insert the content you'd like to add, click on the "Z" icon on the bottom left, select "Geo-located" on the menu, pick a location, stay pushed 2 seconds and drop a balloon on this location. Click "Share."Z"

You can also send simple text and multimedia content (without geo-location or time) by selecting a contact, type or insert the content you'd like to add and clicking on "Share".

What is the difference between an SMS and a ZMS?

ZMS is free, free to download and free to use. It is sent over data hence included in your mobile Internet subscription.
As well as text, you can send multimedia contents (pictures, links, videos...). You can also geo-locate and/or time your message in a specific location and/or at a specific time.

What is the difference between an MMS and a ZMS?

ZMS is free - free to download and free to use. It is included in your mobile Internet subscription. You can geo-locate and/or time your message in a specific location and/or at a specific time.

What is a public ZMS?

A public ZMS is a message that you drop on your current location and that can be read by all ZMS users in your area. About a restaurant, a concert, a movie...

How can I send a "public ZMS"?

You can send a public ZMS from your smartphone in two different ways

From the Map tab:

Stay pushed 2 seconds and drop a balloon on your actual location.
Click on "Drop a ZMS here", write/choose your content and select "PUBLIC" in your ZMS contacts list. Then simply click "Share".

From your contact list:

Select "PUBLIC" in your ZMS contacts list click on "Send a ZMS", write/choose your content, click on the "Z" icon in the bottom left, choose "Geo located message" on the menu, stay pushed 2 seconds and drop a balloon on your location. The simply click "Share".

Where can I see public ZMS?

You can scan all public ZMS available around you using the "Radar" tab. You can even participate to a public ZMS. i.e of a public ZMS conversation: "Best raclette ever in the restaurant around the corner" "And the Fondue...no words to describe it!" "They changed the Menu for Winter: Raclette à volonté!!"....

Where can I download the ZMS application?

You can download the ZMS application on your phone from our website and from the Apple app store for now. ZMS will soon be available on Android marketplace.

How much does it cost to download and use the ZMS application?

The ZMS application is totally free to download and to use (Included in mobile operator data connection).

Can I use ZMS on all phones?

You can send ZMS messages only to ZMS users. If your contact doesn’t use ZMS, the application will automatically propose you to send a SMS* with text (without any multimedia content) and a link to download the app. Your contact will be able to see all the ZMS conversation if he/she downloads the application.
The ZMS application is available for following devices running iOS 5:

• iPhone 4S
• iPhone 4
• iPhone 3GS
• iPad 3G
• iPod touch (with an available mobile phone number to receive your ZMS validation code)

ZMS for Android will follow shortly. Stay tuned!

* This SMS will be deducted of your own mobile package

Technical stuff

What is the maximum size of a ZMS?

There is no size limit for a ZMS, neither for text characters nor for medias contents. However, you might want to send smaller or larger ZMS based on the capacity of your mobile Internet subscription or your ability to access wifi.

How do I know if my contact has received my ZMS?

This feature will be available in a following update. Stay tuned!

Can any phones receive/send a ZMS?

You can send ZMS messages only to ZMS users. If your contact doesn't use ZMS, the application will automatically propose you to send a SMS* with text (without any multimedia content) and a link to download the app. Your contact will be able to see all the ZMS conversation if he/she downloads the application.

The ZMS application is available for following devices running iOS 5:

• iPhone 4S
• iPhone 4
• iPhone 3GS
• iPad 3 G
• iPod touch (with an available mobile phone number to receive your ZMS validation code)
• ZMS for Android will follow shortly. Stay tuned!

* This SMS will be deducted of your own mobile package

I have an iPad/iPod or tablets - Can I use ZMS?

You can use the ZMS application from:

• iPad
• iPod touch

However, you will need an available mobile number to receive your ZMS validation code and be notified of the contact who sent you the ZMS. After entering your validation code, you'll be able to enjoy all ZMS features on your tablet.

Andro�d tablets will follow soon.

What kind of media or information can I send with a ZMS?

You can send text messages, pictures, links, sounds, music or videos.

How many characters can I include in a ZMS?

ZMS text size is not limited, like for an email .

I lost my password, how can I recover it?

When the ZMS app will ask you for your password, tap on the "Forgot password" link on the bottom.
To recover your password, you can do it 2 different ways:
1. If you have provided an email address, you will receive an email with a recovery code that you will have to input in the app
2. If you didn't have provided your email address, you will receive a recovery code by SMS
For your data safety, we recommend you to provide your email address on your ZMS profile

Can I send and receive ZMS everywhere?

Yes. If you don't have any network access, the ZMS will be send and/or receive as soon as you recover access to a network (3G, Edge, Wifi). Although, be careful, when you're travelling, your phone data roaming had to be activated or you should be connected to wifi to keep on receiving ZMS.

Can I send a ZMS to a person who doesn't have the application?

You can send a ZMS to any phones. However, if your contact doesn't have the ZMS application, he/she will receive a simple SMS where text only will be displayed, without the content (would it be images, video or more.) Your contact will be able to see all the ZMS conversation if he/she downloads the application.

Phone Problems

If I lose my Phone, can I have my ZMS back?

Yes. Your ZMS account is independent from your phone and ZMS are stored in the cloud. By entering your phone number and password, you'll be able to recover all your ZMS.

Can I use different phone numbers but only one ZMS account?

This feature is coming soon. Stay tuned.!

How does it work if I change my phone?

If you change your phone, you can recover your ZMS account and all your ZMS history by re-downloading the application and re-entering your former phone number password. Then, you will be able to use and access your former ZMS account.

How does it work if I change my phone number?

Your ZMS account is dependant from your phone number and ZMS are stored in the cloud. If you change it, you would have to re-download the app and create a new ZMS account. In a future feature, the ZMS app will be able to support more than one phone number for only one ZMS account. Coming soon. Stay tuned!

ZMS Application

Can I see all the ZMS I sent?

Yes. You can access them on the "ZMS list" tab. It shows you all your ZMS conversations from the oldest one to the newest (like in Gmail.)

Can I schedule a regular ZMS (i.e.: all Monday at 6 PM)?

Yes. With or without geolocation:

Can I post my ZMS on FaceBook? On Twitter?

You can only share public ZMS on Facebook using the "Settings" Menu upper right on the ZMS you're about to share. Twitter sharing is coming soon. Stay tuned,!

What happened if I send a ZMS to people who can't receive them?

If your contact doesn't have the ZMS application, he/she will receive a simple SMS* where text only will be displayed, without the content (would it be images, video or more.). He will be able to see all the ZMS conversation if he download the application. If your contact doesn't have a smartphone, he will be able to see only text messages. * This SMS will be deducted of your own mobile package

Can I send ZMS to an email address instead of a phone number?

No. You can only send ZMS to phone numbers. You can send ZMS to tablets but they need to be associated to a mobile phone number (smartphone not mandatory.)

Can I send a ZMS to several people at the same time?

Yes. You can send a ZMS to one person, several and even to your entire address book. You can even send a public ZMS to all ZMS users.

Can I send ZMS to phone numbers abroad?

Yes. Simply make sure that your contact phone number includes an international prefix, i.e: +336 12 34 56 78, +49..., +41, +34

Can I see my ZMS on my computer?

This feature is coming soon. Stay tuned!

Does the ZMS app works without any network?

ZMS requires (between the moment you sent the ZMS and you receive it) one of those networks to be available:

• 3G
• Edge
• Wifi

Does the ZMS app works without any data?

ZMS requires (between the moment you sent the ZMS and you receive it) one of those networks to be available:

• 3G
• Edge
• Wifi

What happens if I switch off the location service on my phone?

If you switch off the location service on your iPhone, you will not be able to receive private geo located ZMS but you still be able to send one. You will still be able to send text or multimedia messages. On the other hand, you won't be able neither to receive nor to send Public ZMS.

Can I update my contacts profile pictures?

We do not offer profile pictures at the moment. Our application uses existing pictures of your contacts in your phone address book.

Is the application available in all languages?

The application img-tech-bottom.pngis only available in English and French for the time being. Other languages will be added soon. Stay tuned!

Technical Issues

The ZMS app doesn’t work. What Can I do?

We’re doing our best to provide you with the best app possible but it could happen that the application doesn’t work on jailbreak phones. The best solution in this case is to desinstall and re-install the app to start using ZMS.

If you are a new ZMS user, you will be able to enjoy ZMS after entering your phone number and password.

If you were a ZMS user, you will recover all your ZMS history by entering you phone number and password.  
If not, please contact us at: support@inzair.com

I don’t receive push notifications, what can I do?

There are several reasons that can explain that you don’t receive the Push notifications:

1. Push notifications are deactivated in your iPhone settings:
    - Open your Settings menu
    - Go to the Notifications menu
    - Select the ZMS application
    - Your ZMS Badges, Sounds & Banners notification have to be activated. If not, just activate them.
    - Restart you phone. Be careful, you have to switch off your iPhone during 30 seconds to activate the chance
2. In case it still doesn’t work after that AND you’re connected to a WIFI network:
    - contact your network operator to confirm that your 5223/TCP port is not blocked by WIFI firewall

3. If you still haven’t received any notifications, reinstall the app.
Special note ONLY for those who have an unlocked iPhone that has never been activated with Apple via iTunes: to learn more about your push notification problem, simply google for « push+fix+iphone ».

I didn’t receive my SMS validation Code

It could happen for different reasons:
- Your mobile operator network is not available.
- You might not have entered the right phone number (including the international code)

If it could be one of those reasons, wait 15 min and retry to enter your mobile phone number. If you’re still not receiving your ZMS, contact us at support@inzair.com

My friends didn’t receive my ZMS

It could happen for different reasons:

• You didn’t enter your contact’s phone number with the international code in your address book? (i.e: +336 12 34 56 78). If that’s the case, simply add the international code in your contact phone number in your own address book and synchronise contacts with the app.
• Your friend doesn’t have the ZMS application installed. You can send him a ZMS to invite him to use the application for free.
• You don’t have access to any of those networks: 3G, Wifi or Edge.

I don’t find my friend(s) in the ZMS contact list

To easily access your contacts in your ZMS address book, you need to synchronise it with your own address book. Go to the “More” menu, select contacts then synchronize.

I received “Error #”, what can I do?

If you received this kind of message, please contact our customer support: support@inzair.com

Privacy

Can someone else access my private data?

No. Our database can only be understood by a computer and we will never share your private information.

Can I transform a public ZMS into a private ZMS? A private ZMS to public ZMS?

No. When you choose Private or Public at the beginning, all your ZMS conversation will maintain the same status, even if you can add your private contacts to a private conversation, at anytime.

Why does inZair need my location?

We need it temporarily to localize you and allow you to see private and public geo-located ZMS around you. We never keep your position in our database once you've received your ZMS.

Why does inZair need my phone number?

In order to avoid spam ZMS, your phone number is your unique ID and a guarantee to have a "physical" person behind a ZMS account

If I choose "remember settings" in the "Where are you" option, everyone will know where I am always?

No. This information is only available for an hour to the person who asked you and not to everyone.

Will the app work if I refuse to be geo-localised?

No. If you switch off the location service on your iPhone, you will not be able to receive private geo located ZMS but you still be able to send one. You will still be able to send text or multimedia messages. On the other hand, you won't be able neither to receive nor to send Public ZMS.